I love AMAZON.CO.UK
I know it sounds like I am giving a free advertorial for them, but they deserved this review.
Few days ago I bought a watch from Amazon.co.uk. You know I lost my watch when I was in London and the replacement hasn’t yet come, for one and so many reasons -_-“. I need a watch, a digital one, because I am not too good with analog watch. So, when I found that pretty digital watch at amazon, I just bought it. It was cheap because it was on sale.
Yesterday, the package came. It was in a really good packaging. A neat box with a tightly closed seal from amazon. Inside the big box, there was another small box. The product box. For the watch.
The watch wasn’t functioning at all. Was that the battery? Was that the watch itself? I don’t know what happened, because as far as I know, when you’re buying a watch, it comes with the battery. So I called amazon.co.uk.
They called me.
So, they have this funny button at their customer service page, to ask them to call you. There are two buttons to be exact. The first one is the bootycall button so they would call you right then, and the other one is the “wait 5 minutes” button. Of course I took the booty call!
And it worked!
The second I clicked that button, my phone rang. Although I expected them to call, I was quite shock of how fast the response was. It was an automated call. I had to wait for about three minutes before a man actually picked up the other line and talked to me about the product. So I explained the whole thing.
He told me, that apparently the watch was sold by the third party who worked together with amazon, so it means amazon didn’t have the stock of that particular product. The only thing he could do to help me was to refund all my money.
He didn’t ask me whether I want to get a replacement, or saying that it might be difficult or bla bla bla…
I want to live in this country. I want to die here.
When I was in Indonesia, I had to come to one phone provider counter and made a scene just to make my request to be heard. I had to fight with so many customer services and got nothing…
He offered me to get my money back.
Amazon.co.uk also paid for the delivery when I need to return my package.
I know I was a little bit disappointed because the product wasn’t exactly what I wanted it to be (damaged), but their customer service was the best I’ve ever experienced in my whole life. THAT is what I call the big company!