Tag Archives: ethics

Bybyq Goes to Indonesian Embassy

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My passport is about to expire, so I had to get a new one. After a very discouraging phone call to the Indonesian Embassy about a week ago, I felt a little bit doubtful that I would want to see those bureaucrats. However, since I do not have much time left, I decided to pursue this further by going there by myself. I followed the information I gathered from the phone call, and also from the official website of the Indonesian Embassy, and bring the documents asked: my passport, 4 passport photos 4x6cm red background, postal order to pay for the service and also a special delivery envelope.

It did not start well. The bus I took for the journey was 30 minutes late. Mind you that the passport service only opens from 10.00 – 13.00, and god knows how long the queue and the process would take. I had a day trip return ticket, I did not want to come home empty handed. Have to admit though, the anxiety too the best of me for awhile… luckily Mr.Fix-It was with me (he is on holiday).

Good job we knew where we were going, as we went to the Indonesian Embassy last year for the election, that we did not waste time running around finding our way. In the embassy’s reception, we were sent downstairs. Contrast to the one upstairs, the consular’s office downstairs is a dingy, hot, and slightly manky. There were only two officials there, one that was busy talking to visitors, and the other one who was doing god know what behind the desk. No matter how long the queue was, the one behind the desk would not move his arse to help.

Maybe it was his job description. I do not know.

Anyway… I got served, and he gave me more documents to fill in. It was not a biggie, there was a telly that kept my husband busy while I wrote my name 4 times, my UK address at least 6 times, my Indonesian address at least 6 times, my phone numbers at least 10 times, and sign those papers before handing them back to the man behind the glass window.

What’s not surprising me is that apparently the information in the website is not accurate — except the payment method, and I had to go to TWO different shops — very specific shops to get another passport photos and a prepaid special delivery envelopes (nobody says anything about PREPAID envelope in the website, if you bother to check the website again).

Anyway, I did not care. I just want my passport to be done, so that I could start applying for the visa I need to visit THE wedding in Germany this summer (hopefully my German would be good enough by then… so excited). I did not even care if my photo in the passport would look like a war refugee because I was so tired and angry for the treatment I got from the public service officials in the embassy (and the fact that those photos would stick there for the next five years).

I am done ranting… I just hope I do not have to deal with the embassy’s officials in the near future.

Cheers…

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Phoning Indonesian Embassy in London…

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Literally just hung up few minutes ago, and still in shock…

They were rude, unhelpful, impatient, impolite bastards.

This is not fair.

Why do the British people got to be served by a nice helpful bunch of people, who would be polite to them even when they were acting like a bunch of idiots, while I… have to be served by snappy Indonesian public service officer who thought I was an idiot while I was being very polite to them? Haris, you are wrong, they are not better than their colleagues in Indonesia, they are worse. At least in Indonesia, they would greet me with smile… (In Solo they do).

It took ages to get an answer through an email, and it was not really informative. So I phoned them to get more information, after taking almost 10 minutes for them to finally pick up. THESE are what I’ve got, about getting a passport:

1.  Passport? Wait, I’ll get you the right person… *an another 5 minutes waiting*

2. Passport? Yes yes, but we don’t have the passport book right now.

3. So when? Just come here and we’ll tell you what to do.

4. Photo? We will tell you where to get your photo taken.

5. But I am not living in London? It doesn’t matter just come, we’ll tell you what to do from there.

6. Payment? Yea yea, can’t do it with debit or cash. Go buy postal order from the post office.

The hell is wrong with them? They don’t even let me talk… They don’t want to hear me talk. AND I WAS TALKING IN INDONESIAN…

When I read on a forum that they only accept photo from a certain shop, I thought they were joking. Why don’t they just tell us WHAT KIND OF PHOTO YOU NEED?? 4×6 red background? 3×3 white background? Why do I have to take photo at the appointed place? It’s not even owned by the Indonesian embassy, is it?

Fuck sake…

No wonder Mr. Fix-It told me that they were the rudest public service officer he’s ever dealt with…